Hi, I'm Jatinder Kumar.
A/An
Self-driven, quick starter, passionate operations expert with a curious mind who enjoys solving a complex and challenging real-world problems.
About
I am a Business analytics graduate from Dublin Business School with a passion for solving real-world problems through data. With three years of professional experience, including my tenure at ShareChat, a leading Short video platform in India, I have honed my expertise in data analytics and visualization. Starting as an Operations associate, I was promoted twice to Operations Lead, leveraging tools like Looker, Metabase, and Retool to drive insights My technical toolkit includes Tableau, Looker, VS code, Python and SQL, Which I used extensively for user segmentation, dashboard creation and Spam/scam detection at ShareChat.
- Languages: Python, Basic SQL
- Libraries: NumPy, Pandas
- Tools & Technologies: JIRA, Notion, Looker, Canva, Figma, Retool, Metabase
Looking for an opportunity to work in a challenging position combining my skills in product operations, which provides professional development, interesting experiences and personal growth.
Experience
- Led lifestyle category operations across 4 languages, managing a team of 8 associates to drive daily target i.e. creator onboarding, time spent, calendar management, etc.
- Designed and built clean, interactive dashboards using Looker, SQL, and Metabase to track KPIs and OKRs across daily, weekly, monthly, and quarterly intervals, enabling data-driven decisions for cross-functional teams.
- Enhanced user engagement by 20% by optimizing content curation for personalized tags, leveraging data-driven insights to improve time spent per user.
- Streamlined dashboard user experience by eliminating 30% of low-impact tags, enhancing content relevance and improving in-app engagement.
- Developed an automated campaign tracker using Google Sheets, Looker, and SQL dashboards to deliver key daily results for standup meetings, ensuring OKR alignment and maintaining a consistent timeline and plan.
- Tools: Looker, Redash, Sheets, Excel, JIRA, Canva, Figma
- Launched and grew an Indian Telegram community for Fetch.AI from zero to over 600 members in two months, fostering engagement and awareness.
- Organized marketing campaigns, meme challenges, and online meetups to promote cryptocurrency adoption and enhance community outreach. Tools: Telegram, Sheets,
- Strategized, designed, and implemented bounty campaigns for cryptocurrency companies, driving community engagement and brand awareness.
- Managed daily campaign operations, ensuring seamless execution and alignment with project goals across platforms like Twitter, Facebook, LinkedIn, and Medium.
- Launched and optimized multi-channel campaigns to maximize engagement and cultivate active online communities..
- Audited campaign performance and distributed reward tokens to participants, ensuring transparency and accuracy in reward allocation. Tools: Python - Telethone, Telegram, Excel (Vlookup, pivot)
While pursuing an MBA, collaborated with over eight cryptocurrency companies, including Vite Labs, Imusify, Bitwings, and Freebitco.in, to design and execute impactful bounty campaigns. Demonstrated expertise in campaign strategy, multi-platform management, and operational excellence, delivering measurable results in the fast-paced crypto industry.
Projects
An analysis in order to increase feed quality using BCG Matrix
- Tools: Looker, Google Sheets, Excel, and Redash
- Identified and removed 25% of low-impact tags through detailed analysis, optimizing content consumption and enhancing user engagement.
- Identified 35% of tags generating user-generated content (UGC) but lacking visibility, and optimized their exposure to effectively reach the target audience.
- Manually reordered tags to boost engagement and user-generated content (UGC), enhancing platform interactivity and user participation.
- Selected high-performing tags for targeted campaigns, empowering creators to produce viral content and maximize audience engagement.
Skills
Technical and Softwares
Python
Figma
Looker
Canva
Libraries
NumPy
Pandas
scikit-learn
matplotlib
Certificates
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Education
Dublin, Ireland
Degree: Master of Science in Business Analytics
- Data Mining
- Data Visualization
- Project Management
- Programming for Python
- Machine Learning and Statistics
Relevant Courseworks:
Lovely Professional University University
Punjab, India
Degree: MBA
- Operations Research and Method
- Project Management
- Marketing Management
- Research Methodology
Relevant Courseworks: